Privacy Policy

Effective date: 19 March 2026 · Last updated: 19 March 2026

This Privacy Policy explains how Mobilitydynnatur (“we”, “us”, “our”) collects, uses, discloses, stores, and protects personal information when you visit https://mobilitydynnatur.world (“Site”), enquire about Equilibrion, or place an order. We aim to meet the transparency expectations of the EU General Data Protection Regulation (“GDPR”) where it applies, and the Australian Privacy Act 1988 (“Privacy Act”), including the Australian Privacy Principles (“APPs”), for Australian residents.

1. Data controller and contact details

The data controller responsible for personal data processed in connection with this Site and Equilibrion sales is:

• Legal trading name: Mobilitydynnatur
• Registered postal address: Circular Quay Station, E2/E3 Alfred St, Sydney NSW 2000, Australia
• Email: touch@mobilitydynnatur.world
• Telephone: +61 2 9241 3566

If you reside in the European Economic Area (“EEA”) or United Kingdom (“UK”) and wish to raise GDPR-specific questions, you may contact us using the same details. We will respond within the timelines required by applicable law, typically within one month for GDPR requests, subject to extensions permitted by law where complex.

2. Scope and interaction with other notices

This Policy applies to personal information collected through the Site, email, telephone, web forms, and related customer service channels. It should be read together with our Cookie Policy, Terms of Service, and Return Policy. If any translated version conflicts with the English version, the English version prevails for legal interpretation unless mandatory local law requires otherwise.

3. Categories of personal information we collect

We collect only what we reasonably need to operate the Site, respond to enquiries, fulfil orders, meet legal duties, and improve our services. Categories may include:

• Identity data: full name, title, and similar identifiers you type into forms.
• Contact data: email address, telephone number, delivery address, billing address where collected.
• Transaction data: products ordered (such as Equilibrion), order date, price in Australian dollars, payment status references, delivery notes, and correspondence about your order.
• Communication content: messages you send through contact or order forms, including optional details you choose to share.
• Technical data: IP address, browser type, device identifiers, general location derived from IP, referring URL, pages viewed, and timestamps. Some technical data is collected via cookies and similar technologies as described in the Cookie Policy.
• Consent records: evidence of cookie preferences, marketing permissions, and policy acknowledgements where required.
• Fraud-prevention signals: aggregated risk indicators from payment partners where applicable.

We do not intentionally collect sensitive information (such as health data) through standard order forms. If you voluntarily disclose health-related information in a free-text field, we will treat it as sensitive where required by law and limit use to the purpose of responding to your message unless a separate lawful basis applies.

4. Sources of personal information

We obtain personal information directly from you when you submit forms, create an order request, email us, or call our listed number. We may also receive limited data from payment service providers (for example, confirmation that a payment succeeded without exposing full card numbers to our servers when card data is handled entirely by the processor). Analytics or advertising partners may provide aggregated reports that do not identify you individually.

5. Purposes and legal bases for processing (GDPR)

Where GDPR applies, we rely on one or more of the following legal bases:

• Contract (Art. 6(1)(b)): processing necessary to take steps at your request before a contract, to perform a contract (for example, delivering Equilibrion), or to manage payments and logistics.
• Legitimate interests (Art. 6(1)(f)): securing the Site, preventing fraud, improving user experience, analysing aggregated usage, training staff, and maintaining customer service records, balanced against your rights.
• Legal obligation (Art. 6(1)(c)): complying with tax, accounting, consumer, or regulatory requirements.
• Consent (Art. 6(1)(a)): where required for non-essential cookies, marketing emails, or other optional processing. You may withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

We do not use automated decision-making that produces legal or similarly significant effects solely by automated means. If this changes, we will update this Policy and provide required information.

6. Australian Privacy Principles alignment

For customers and Site visitors who are Australian residents, we handle personal information in line with the APPs. In summary:

• We collect personal information only by lawful and fair means and, where reasonable, directly from you.
• We notify you of the matters required by APP 5 at or before the time of collection, including through this Policy and form labels.
• We use and disclose personal information only for the primary purpose of collection, a related secondary purpose you would reasonably expect, or as required or authorised by law.
• We maintain quality procedures and allow you to request correction of inaccurate information.
• We protect personal information with security safeguards appropriate to the risk.
• Upon request, we provide access to your personal information subject to exceptions permitted by law.

7. Marketing communications

We will send promotional emails or SMS messages only where permitted by law and, where required, with your prior opt-in consent. You can opt out at any time using the unsubscribe link in emails or by contacting us. Transactional messages about your order or security are not marketing and may be sent without separate marketing consent.

8. Cookies and similar technologies

We use cookies to operate the Site, remember consent choices, and optionally measure performance or deliver marketing. Details on each category, storage duration, and your controls appear in the Cookie Policy. You may adjust preferences through our cookie banner or browser settings.

9. Recipients and processors

We share personal information with a limited set of service providers who assist us under written agreements requiring appropriate confidentiality and security measures. Categories of recipients may include:

• Hosting and infrastructure providers that store Site files and databases.
• Email delivery services for transactional or support correspondence.
• Payment processors that handle card or wallet transactions.
• Logistics partners that deliver physical goods within Australia or internationally.
• Professional advisers such as lawyers or accountants where confidentiality obligations apply.
• Authorities when disclosure is required to comply with law or protect rights.

We do not sell personal information in the conventional sense of exchanging data for money. If we ever engage in activities that constitute “sale” or “sharing” under specific U.S. state laws, we will provide additional disclosures and opt-out mechanisms as required.

10. International transfers

Our primary business operations are in Australia. If we transfer personal data from the EEA, UK, or Switzerland to countries not recognised as adequate by the relevant authority, we will implement appropriate safeguards such as Standard Contractual Clauses approved by the European Commission, supplemented by technical and organisational measures, and where needed, a UK or Swiss addendum. You may request a copy of relevant safeguards by emailing us.

11. Retention periods

We retain personal information only as long as necessary for the purposes described, unless a longer period is required or permitted by law. Indicative periods include:

• Order and accounting records: up to seven years from the end of the financial year in which the transaction occurred, to satisfy Australian tax and commercial record-keeping expectations.
• Customer service emails: up to three years after the last message unless a dispute is ongoing.
• Marketing consents and suppression lists: until you withdraw consent or for the duration needed to honour opt-out requests.
• Security logs: typically between thirty and one hundred eighty days, unless needed longer for incident investigation.
• Cookie identifiers: as stated in the Cookie Policy, often between session length and thirteen months for analytics where used.

When retention ends, we delete or irreversibly anonymise data where feasible.

12. Security measures

We implement administrative, technical, and physical safeguards proportionate to the sensitivity of the data and the risks involved. Measures may include HTTPS encryption for data in transit, access controls limiting staff visibility to what they need for their role, password policies for administrative systems, malware monitoring, secure backups, and vendor due diligence. No method of transmission or storage is completely secure; if we become aware of a breach likely to harm your rights, we will notify regulators and affected individuals as required by applicable law.

13. Your GDPR rights

Depending on your location and the legal basis for processing, you may have the right to:

• Access your personal data and receive a copy.
• Rectify inaccurate or incomplete data.
• Erase data where no overriding legitimate ground applies.
• Restrict processing in certain circumstances.
• Data portability for data you provided where processing is automated and based on contract or consent.
• Object to processing based on legitimate interests or to direct marketing.
• Withdraw consent where processing is consent-based.
• Lodge a complaint with a supervisory authority in your country of residence.

To exercise rights, email touch@mobilitydynnatur.world with a clear description of your request. We may need to verify your identity before responding. We will not discriminate against you for exercising privacy rights.

14. Australian access and correction

Australian individuals may request access to personal information we hold or ask us to update inaccurate details. We will respond within a reasonable period, usually thirty days, unless an exception under the Privacy Act applies. If we refuse access, we will explain the reasons and outline complaint options.

15. Complaints and supervisory authorities

If you believe we mishandled your personal information, contact us first so we can attempt to resolve the issue. You may also complain to the Office of the Australian Information Commissioner using the public contact channels listed on its official website. If GDPR applies, you may contact your local data protection authority in your country of habitual residence or place of work.

16. Children

Equilibrion is intended for adults. The Site is not directed at children under sixteen, and we do not knowingly collect personal information from children. If you believe a child provided data, contact us and we will delete it where required.

17. Automated decision-making

We do not make solely automated decisions with legal or similarly significant effects concerning customers. Manual review is applied to order and fraud checks where automated scoring is used by payment partners.

18. Changes to this Policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. The updated version will be posted on this page with a revised effective date. If changes materially affect your rights, we will provide additional notice, such as a banner on the Site or an email where appropriate.

19. Contact

For privacy questions, data subject requests, or regulatory correspondence, contact:

Mobilitydynnatur
Circular Quay Station, E2/E3 Alfred St, Sydney NSW 2000, Australia
Email: touch@mobilitydynnatur.world
Phone: +61 2 9241 3566